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| Makati CBD |
The Philippines has been able to achieve rapid growth in O&O as a result of several intrinsic strengths in its labor market, infrastructure, and business environment. The industry has also benefited from targeted efforts to develop it by the government and industry players, including the early stewardship as far back as 2000 by the then Department of Trade and Industry (DTI) Secretary Mar Roxas.
TALENT
Foremost among the intrinsic strengths that have drawn O&O to the Philippines is a sizable and skilled labor force. The nation produces nearly 500,000 college graduates per year across a range of disciplines that align well with the O&O industry. Nearly 150,000 graduate from business-related programs, while another 100,000 are from engineering or information technology (IT) programs. The Philippines is also one of the few countries that can boast a large number of English-speaking college graduates each year.
Philippines: Strong performance in key areas
Suitable and abundant talent
* Considerable pool of generalist and specialist talent
* Strong English skills, both verbal and written
Quality infrastructure
* World-class telecommunications
* Abundant and low-cost real-estate in major urban areas
Conducive business environment
* Competitive incentives (e.g., income tax holiday)
* Specialized programs addressing near-term issues (e.g., "near-hire" voucher program)
* Local governments and national government supportive
* Early strategic planning by DTI catalyzed industry
Operational performance
* Among the lowest in labor costs
* Genuine global reputation in voice with multiple signature locators
Source: Business Processing Association of the Philippines (BPAP). 2007. Offshoring and Outsourcing Philippines: Roadmap 2010. BPAP: Manila.
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